Priced per app, not per seat. Monthly prices excluding VAT, on a twelve-month plan, in Swiss francs, euros or US dollars.
Plans
Starter
One app for one team, hosted and run entirely by Pilae.
CHF 449EUR 479USD 559a month, excluding VATOne app, hosting included
Onboarding included on the twelve-month plan
- One app from the catalogue, in Pilae Cloud
- Hosted on one of Pilae’s 10+ sites, chosen by Pilae
- Pilae Agent with approval on every change
- Daily encrypted offsite backups
- Monitoring around the clock, alerts to our engineers
- Support by email, 09:00 to 17:00 CET/CEST
Business
Up to three apps on your own servers, with single sign-on and an SLA.
CHF 1,590EUR 1,690USD 1,990a month, excluding VATUp to three apps, then CHF 390EUR 419USD 489 a month per app
Onboarding from CHF 9,900EUR 10,500USD 12,400
- Your servers, Pilae Cloud in the region you choose, or both
- Single sign-on for every app that supports it
- 99.5% monthly availability with service credits
- Extended support hours and a shared Slack or Teams channel
- Longer backup retention and point-in-time recovery for databases
- Further apps deployed with no setup fee
- Service review twice a year
Enterprise
Regulated organisations, multi-site and air-gapped estates.
On requestPer estate, under a negotiated contract
Onboarding quoted with the contract
- Everything in Business, for every app you run
- 99.9% monthly availability with service credits, or terms you negotiate
- Multi-site and air-gapped deployment
- Around-the-clock incident response, by phone
- Named engineer and quarterly service review
- Restore tests every month, recorded in the console
- Evidence for your ISO 27001, SOC 2, NIS2 and DORA audits
- Negotiated contract, DPA and audit terms; questionnaires answered
Compare plans
| What is being compared | Starter | Business | Enterprise |
|---|---|---|---|
| Apps | One. | Up to three, then CHF 390EUR 419USD 489 a month per app. | Your estate, priced as a whole. |
| Where they run | Pilae Cloud. | Your servers, Pilae Cloud, or both. | Adds multi-site and air-gapped sites. |
| Region | Chosen by Pilae, among its 10+ sites. | Chosen by you, from 10+ Pilae Cloud regions or your own premises. | Chosen by you, with new locations on request. |
| Infrastructure | Included. | Yours, or Pilae Cloud machines from CHF 149EUR 159USD 189 a month. | Quoted with the contract. |
| Onboarding | Included on the twelve-month plan. | From CHF 9,900EUR 10,500USD 12,400, fixed after the assessment. | Quoted with the contract. |
| Single sign-on | Not included. | Every app that supports it, through Keycloak or Entra ID. | Adds directory sync (SCIM) and federation across your sites. |
| Availability commitment | None. Monitored around the clock, without service credits. | 99.5% a month, with service credits. | 99.9% a month, with service credits, or negotiated. |
| Support hours | 09:00 to 17:00 CET/CEST, Monday to Friday. | 07:00 to 20:00 CET/CEST, Monday to Friday. | Around the clock for Severity 1 and 2. |
| Support channels | Email. | Email and a shared Slack or Teams channel. | Adds a phone line around the clock and a named engineer. |
| Response to a Severity 1 incident | Within 4 business hours. | Within 1 hour. | Within 30 minutes, around the clock. |
| Alerts to your team | By email. | By email, Slack or Teams. | Also into your on-call tool, such as PagerDuty or Opsgenie. |
| Backups | Daily, encrypted, offsite. | Adds longer retention and point-in-time recovery for databases. | Adds a restore test every month, recorded in the console, and recovery objectives set in the contract. |
| Compliance | GDPR and other data protection laws, under the standard DPA. | Adds evidence exports for your audits: changes, access and backups. | Evidence for your ISO 27001, SOC 2, NIS2 and DORA audits, security questionnaires answered, and on-site audits. |
| Reviews | A monthly report per app. | A monthly report and a service review twice a year. | A quarterly review with your named engineer. |
| Contract | Standard terms, twelve months. | Standard terms, twelve months. | Negotiated contract, DPA and audit terms. |
Support hours, response times and service credits are set out in full in the service level agreement. For a security or vendor review, see the security overview, the standard DPA and the shared responsibility model.
What it costs in practice
One team, private AI
Open WebUI for 40 staff, on Starter.
CHF 449EUR 479USD 559a month, excluding VAT
Hosting and onboarding included: CHF 5,388EUR 5,748USD 6,708 for the year.
A department on its own servers
Nextcloud, Keycloak and n8n on your hardware, on Business.
CHF 1,590EUR 1,690USD 1,990a month, excluding VAT
Onboarding from CHF 9,900EUR 10,500USD 12,400. The servers are yours, so there is no hosting fee.
Five apps, hybrid
Two apps on your servers and three in Pilae Cloud, on Business.
CHF 2,370EUR 2,528USD 2,968a month, excluding VAT
CHF 1,590EUR 1,690USD 1,990 for the first three, 2 × CHF 390EUR 419USD 489 for the others, plus the Pilae Cloud machines.
Every plan includes
- Contract
- One contract with Pilae SA, invoiced in CHF, EUR or USD
- Changes
- Planned by the Pilae Agent, applied after your approval, in your maintenance window
- Monitoring
- Every app probed every 60 seconds, alerts to our engineers
- Backups
- Daily, encrypted and offsite
- Network
- Apps answer only on a private network, behind one hardened gate
- Credentials
- Yours. Our access is named, logged and revocable
- Audit trail
- Every change recorded, exportable to your SIEM
- Your data
- Exported in usable form when you leave
- Legal
- Standard DPA, audit rights and a written exit plan
Beyond the plan
- Additional app on Business
- CHF 390EUR 419USD 489 a month
- Pilae Cloud machine on Business
- From CHF 149EUR 159USD 189 a month. One machine usually runs several apps
- Data migration
- A fixed price, quoted after the inventory
- Engineer time
- CHF 1,200EUR 1,290USD 1,500 a day or CHF 150EUR 160USD 190 an hour, for work outside the plan
Pricing questions
What counts as one app?
One app from the catalogue with the database and storage it needs to run. Nextcloud is one app; Collabora Online next to it is a second. Apps that need dedicated hardware, such as AI models on GPUs or clustered data platforms, start on Business.
Why is Starter one app on a site Pilae chooses?
Starter is the plan where Pilae decides the hosting. We choose which of our 10+ sites runs your app, and that is what keeps hosting and onboarding inside the Starter price. When you want a second app, your own servers, a location of your choice or single sign-on, Business is the plan.
Why does Starter have no SLA?
Starter apps are probed every 60 seconds and alerts reach our engineers around the clock, but there is no availability commitment and no service credits. Business commits to 99.5% a month and Enterprise to 99.9%, both with service credits, as set out in the SLA.
Why per app and not per user?
Because the work is per app. Patching, backing up, restoring and watching Nextcloud takes the same effort for 30 people as for 300, so your headcount can grow without the bill following it.
What does Starter onboarding include?
Deploying your app in Pilae Cloud with its standard configuration, backups switched on, monitoring, and an admin session for your team. Data migration and single sign-on are not part of Starter; a migration is quoted at a fixed price.
How do we open an account?
Choose Starter or Business and request an account. We check the details, then send your team an invitation to the control plane within one business day. Enterprise starts with a call with an engineer.
Which currency are we invoiced in?
Prices show in Swiss francs, euros or US dollars depending on where you are, and you can switch above the plans. Your contract names one of the three, and every invoice follows it.
Can we move from Starter to Business?
Yes, at any time. The months left on your Starter term are credited against Business. Moving the app to your own servers or wiring single sign-on is part of the Business onboarding, quoted at a fixed price before you commit.
How is infrastructure priced on Business?
On your own servers it is yours and costs nothing more. In Pilae Cloud, machines have a monthly price, shown under Beyond the plan, in the region you choose, and one machine usually runs several apps. We size them with you during the assessment.
What does Business onboarding cover?
An assessment of your estate, your first workload live on the infrastructure you chose, single sign-on, the data migration agreed in the scope, documentation and a written exit plan. Its starting price is on the Business plan above, and the exact price is fixed in writing before work starts. Each further app is deployed with no setup fee.
Are vendor licences included?
The apps are open source or source-available, so most need no licence at all. Where a feature you ask for needs a paid edition, such as single sign-on in some workflow tools, we name the licence in the proposal and pass it through at cost.
Is there a minimum contract length?
Starter and Business run for twelve months. A shorter paid pilot is available for a first workload on Business.
Do you answer public tenders, and do non-profits get a discount?
Yes to both. Pilae SA answers public tenders with the security pack, DPA and references procurement asks for. Non-profit and academic organisations can ask for a discount, set case by case in the contract.
Start with one app, or bring your estate.
Open an account for Starter or Business, or talk to an engineer about Enterprise. We reply within one business day.